FAQ

When will my order ship?

Every piece is carefully prepared before it's sent your way. In-stock items are typically processed and shipped within 5–10 business days. During collection launches, holidays, or periods of high order volume, processing times may be slightly longer.

Preorder and made-to-order items require additional production time and are estimated to ship within 5–7 weeks. If an item falls into either of these categories, it will be clearly noted in the product description before purchase.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow it every step of the way.

Is everything made to order?

No! Most items in The PGH Cowgirl Merch Collection are stocked and processed for shipping within our standard processing time.

At this time, our only made-to-order item is the "Pittsburgh Is For Yinzers" Tee, which is currently available for preorder. Because each shirt is produced specifically for your order, please allow 5–7 weeks for production before it ships. This extended timeline is clearly noted on the product page before purchase.

As new collections launch, any preorder or made-to-order items will always be clearly identified in their product descriptions so you know exactly what to expect before placing your order.

Can I return or exchange my order?

We want you to love your PGH Cowgirl purchase! Unworn, unwashed items in their original condition may be returned or exchanged within 14 days of delivery.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Preorder, made-to-order, and final sale items are not eligible for returns or exchanges.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right as quickly as possible 

Do you restock sold-out items?

We try our best to bring back your favorites! Since PGH Cowgirl is a small business, restocks can take a little time and quantities may be limited. Keep an eye on our site and socials for restock updates.

My package says delivered, but I can't find it. What should I do?

Please first check around your property, with neighbors, or your local post office. Once a package has been marked as delivered by the shipping carrier, we unfortunately cannot guarantee its location. If you're still unable to locate your package, contact us and we'll do our best to help.

Who fulfills and ships my order?

The PGH Cowgirl Merch Collection now handles all production, packing, and shipping directly. Every order is prepared with care and attention from start to finish.

Didn't find what you were looking for?

We're always happy to help. Reach out through our Contact page or send us an email, and we'll get back to you as soon as possible. Thanks for supporting The PGH Cowgirl Merch Collection and shopping small!