FAQ

When will my order ship?

Every piece is carefully prepared before it's sent your way. In-stock items are typically processed and shipped within 5–10 business days. During collection launches, holidays, or periods of high order volume, processing times may be slightly longer.

Preorder and made-to-order items require additional production time and are estimated to ship within 5–7 weeks. If an item falls into either of these categories, it will be clearly noted in the product description before purchase.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow it every step of the way.

This version is transparent, sets expectations, and points customers to the product descriptions for preorder timelines.

 

Is everything made to order?

No! Most items in The PGH Cowgirl Merch Collection are stocked and processed for shipping within our standard processing time.

At this time, our only made-to-order item is the "Pittsburgh Is For Yinzers" Tee, which is currently available for preorder. Because each shirt is produced specifically for your order, please allow 5–7 weeks for production before it ships. This extended timeline is clearly noted on the product page before purchase.

As new collections launch, any preorder or made-to-order items will always be clearly identified in their product descriptions so you know exactly what to expect before placing your order.

This keeps the FAQ accurate today while also future-proofing it if Joanna adds more preorder items later.

 

Can I return or exchange my order?

Absolutely! We want you to love your purchase.

In-stock items may be returned or exchanged in accordance with our Return & Exchange Policy. Items must be unworn, unwashed, in their original condition, and returned within the designated return window to qualify.

Because preorder and made-to-order items are produced specifically for each customer, all sales on these items are final and cannot be returned or exchanged. If an item falls into either of these categories, it will always be clearly stated in the product description before purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right as quickly as possible.

 

Do you restock sold-out items?

Some of our best sellers become permanent staples, while others are limited edition and may not return. If you see something you love, we recommend grabbing it while it's available.

 

My package says delivered, but I can't find it. What should I do?

Please first check around your property, with neighbors, or your local post office. Once a package has been marked as delivered by the shipping carrier, we unfortunately cannot guarantee its location. If you're still unable to locate your package, contact us and we'll do our best to help.

 

Who fulfills and ships my order?

The PGH Cowgirl Merch Collection is proudly powered through a partnership with Double Designed. While Joanna is behind the chair creating beautiful hair for her clients, Double Designed carefully manages production, fulfillment, and shipping to ensure every order is packaged with the same level of quality and attention to detail. This partnership allows Joanna to focus on serving her salon clients while still delivering a premium shopping experience for every customer.

 

Didn't find what you were looking for?

We're always happy to help. Reach out through our Contact page or send us an email, and we'll get back to you as soon as possible. Thanks for supporting The PGH Cowgirl Merch Collection and shopping small!